Once an order has been placed, it cannot be canceled. We apologize for any inconvenience this may cause. We strive to fulfill orders quickly and efficiently, and this policy helps us to maintain the highest level of service for all of our customers. In case our product is out of stock and cannot be replaced.

1.1 King Koil will notify the customer within 7 days and cancel the order and process a refund according to the accounting system.

1.2 For credit card refunds, the processing time is within 15-30 business days after the company receives the complete refund documents, which will take effect in the next credit card billing cycle.

1.3 For debit card refunds, the refund will be processed back to the account linked to the debit card within30-45 business days (starting from the day the customer receives the email confirming the refund) or depending on the card-issuing bank.

1.4 For bank account refunds, the processing time is within 7-20 business days after the company receives the complete refund documents.

Terms for the Cancellation of Purchase and Return of Product Should there be a defect or non-compliance with specification observed by the customer upon the receipt of product, the Company reserves the rights to consider offering exchange of product in accordance with the specified conditions, provided that the consideration of King Koil shall be deemed final. Customers may only exchange products found to be defective and/or non-compliant in terms of specifications
together with the documentary evidence of such defect and/or non-compliance in accordance with the following conditions:

2.1 Product must not be defective/damaged due to customer’s action(s).

2.2 Receipt/Document confirming the payment from the bank or the email and the sale slip/tax invoice, destination address from courier service in the plastic bag on the package (in case of the product is delivered by courier service) must
be attached to the product.

2.3 Product must be unused, the product brand or price tag must be intact and the product’s box or package must be in the complete condition, warranty document, manual and compatible equipment of the product.

2.4 Products must be in the condition specified by the manufacturer and not fall into the situation of non-returnable goods.

2.5 Product provided under the condition of promotion such as premium, exchangeable product, purchasing product, etc. must be returned together with the major product.

2.6 Expense incurred from the transportation of the exchange product, gift wrapping cost, special package, installation and other Service Fee are non-refundable.

2.7 If King Koil’s product has manufacturing defects, the product return will cover the return shipping fee, regardless of whether the payment was made by credit card, bank transfer, or any other method.

2.8 If the received product has issues or is unusable, it can be returned according to the product warranty policy

2.9 The product must not be damaged, contaminated, exposed to dust, smoke, liquids, animal hair, or be in a deteriorated condition to be eligible for return.

2.10 The returned product must be sent with return documents, order confirmation, receipt, a written explanation of the reason for return, photos of the product, and an email sent to info@kingkoil.co.th **If not, the company reserves the right to cancel the product exchange.

2.11 The product to be exchanged must not show signs of repair, and the return must include the packaging, user manual, stamp, warranty card, and/or gifts/freebies (if any).

2.12 Product exchanges must have valid reasons and comply with the terms and conditions.

2.13 King Koil may refuse a product exchange if the person requesting the exchange is not the individual specified in the order.

2.14 If the returned product does not meet the return requirements, King Koil will send the product back to the customer. If King Koil receives the product for the second time, it will be kept for the sender to collect in person, with no refund or discount given. If the sender does not collect the product within 6 months from the day King Koil receives it, the sender’s rights to the product will be considered forfeited.

2.15 Please follow the return instructions from King Koil and do not follow instructions from the shipping company.

3.1 Custom or specially ordered products.

3.2 Clearance product group.

3.3 Showroom products.

3.4 Limited use products, such as Pillows / Toppers / Bed Sheets / or any accessories.